MyGov website has been upgraded to give Australians a better online experience when accessing important government services. 

It will allow easier access to the 242,000 Australians who make logins every day, which is more than twice the number two years ago. 

The design of myGov has changed, as well as the addition of simpler navigation and easier access on mobiles and tablets. 

“Our investment in myGov is transforming the way people do business with Government- making life easier for 10 million Australians,” Minister for Human Services, Alan Tudge said. 

Minister Tudge and Assistant Minister for Digital Transformation Angus Taylor have partnered with the Department of Human Services and the Digital Transformation Agency to improve myGov website’s service delivery. 

“In response to user feedback, we’ve also made it easier for users to find and access the services they need,” Minister Tudge added. 

This is an addition to last year’s improvement on the simpler sign in process. Since its introduction, the incorrect logins were reduced by 37 per cent. Last year also embedded the system of unlocking user’s own accounts. 

Moreover, the improvements will benefit the taxpayers as the digital platform will save on postage costs. 

“We listened and we got it. The new look myGov also demonstrated haw the DTA can partner with other agencies and departments to transfer skills and transform delivery,” Assistant Minister Angus Taylor said. 

According to Minster Tudge, the shared expertise was the key in fast-tracking important initiatives. 

As an example, the Discovery and Alpha phases were completed at the DTA. Digital experts were joined with DHS and ATO experts to complete user research, develop a prototype and move across to DHS to deliver the Beta product. 

The DTA and DHS will continue to work further to recognise opportunities for improvement.